Terms & Conditions

CUSTOMER CARE

  1. If you are happy with the service provided then I am doing something right, which is great.
  2. More importantly, if you are not happy with the service provided having not met your expectations in someway, then please let me know and I can alter your session/s accordingly.
  3. If I feel that I am having little or no beneficial effect with your sessions then I would refer you on to a colleague who may be better placed to help you.

PRIVACY POLICY

  1. All information given me verbally, or written via a consultation sheet, will always be held in the strictest of confidence and information not shared with a 3 rd party.
  2. I may from time to time send you an email or text to touchbase with you, with your permission.

PAYMENT INFORMATION

  1. Method of payment is by Cash Only (Cheque for Gift Vouchers Only)
  2. You could take advantage with a ‘block’ booking and save money. This will more importantly help you make sure you keep up a regular massage routine for maintenance, injury prevention and your wellbeing.
  3. Bulk Bookings of £150 for 3 full body treatment sessions.

GIFT VOUCHERS

  1. Easy - Just pop a cheque in the post and I’ll send you a voucher within 24 hours.
  2. Vouchers normally expire within 12 months and are non-refundable but certainly transferable.
  3. All gift vouchers purchased for a friends/family/loved one - they will receive after their treatment a 'Complimentary Wellbeing Gift'.

CANCELLATION

  1. 24 hours cancellation notice is required to cancel or a 100% fee of the treatment will be charged!

REFERRALS

  1. When you do refer three friends or family members to me that have a treatment, then you will gain yourself a FREE treatment, to say thank you. Please ensure they mention you name!

Any further questions or information please contact me.

 

Utopia Therapies
Bringing you Harmony Wholeness & Wellbeing